Administrative modernisation of public services

Services provided by the Secretariat-General of the Ministry of Justice

Statistics on the number of telephone enquiries handled via the Justice Helpline and in-person enquiries at the Justice Centre.

Calls received via the registry line (cumulative)

Cumulative indicator for the total number of calls received on the Records Line.

Change of address on the Citizen Card (CC) at One-Spot Home desks

Monthly indicator on procedures and requests for change of address.

One-Spot Home (monthly)

Monthly indicator on the number of One-Spot Home titles.

One-Spot Home (cumulative)

Monthly cumulative indicator on the number of Ready-to-Move-In Home titles.

One-Spot Home with new transactions

Monthly indicator on ready-built home titles with new business.

Calls received via the registry line

Monthly indicator on the use of the Records Line (211 950 500).

Information requests to the SGMJ historical archive

Annual indicator of information requests to the SGMJ Historical Archive.

Information requests to the SGMJ Documentation Centre

Annual indicator of information requests to the SGMJ Documentation Centre.

Appointments for One-Spot Services

Monthly indicator of procedures scheduled on time.